What if I decide I don't want the policy after all?
Most policies have a cooling-off period (usually 14 days from when you
receive your policy). During that period you can tell your insurance company
that you want to cancel the policy and receive a refund of any premiums
that you have paid.
Are these policies regulated?
The key features leaflet will tell you if a policy is regulated by the
Financial Services Authority. Most policies are also covered by ABI Codes
of Practice. You can get information on these codes from the ABI, your
insurance company or your financial adviser.
What should I do if I want to complain?
You should first tell either your financial adviser or the insurance
company. Your key features leaflet will give details of the insurance
company's complaints procedure. These procedures make sure your complaint
is investigated properly.
However, if you are not satisfied with how your insurance company has
dealt with your complaint, you can ask the Financial Ombudsman Service
to settle the matter. The service provided is free to customers. Their
decisions are binding upon the insurance company, but do not affect your
right to take legal action.
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 020 7964 1000
We hope this guide has helped you decide whether you should take out
critical illness cover and, if so, the type of policy you should choose.
1. What
is level term life insurance?
2. What is mortgage protection insurance?
3. Why should I consider buying critical
illness cover?
4. What are critical illness policies?
5. Which illnesses are covered?
6. Will any exclusions apply to the critical
illness cover?
7. How do I compare critical illness cover
policies?
8. What types of critical illness policy are
available?
9. What is the cost of critical illness cover?
10. Who can take out critical illness cover?
11. Can I increase my cover after the policy
starts?
12. How do I apply for critical illness cover?
13. How do I make a claim?
14. What should I do if I want to complain?
