Private Medical Insurance Guide

13. Useful addresses

If your insurance company cannot sort out your complaint, the following organisations will tell you how to go about taking the matter further (your insurance company's literature will tell you which one to contact). Their decisions are binding on the insurance company, but do not affect your right to take legal action if you want to do so.

The Insurance Ombudsman Bureau
135 Park Street
London SE1 9EA
Phone: 0845 600 6666

The Personal Insurance Arbitration Service
24 Angel Gate
City Gate
London EC1V 2RS
Phone: 020 7837 4483

For general information on insurance and, more specifically private medical insurance, you can contact:

The Association of British Insurers
51 Gresham Street
London EC2V 7HQ
Phone: 020 7600 3333

Private Medical Insurance Guide:

1. About this guide
2. What is private medical insurance?
3. How do I buy private medical insurance?
4. How do I choose the right cover?
5. What am I covered for? What does my cover not include?
6. What will affect my premiums?
7. Will I need to provide details of my health?
8. Will my cover be affected if I am disabled?
9. How do I make a claim?
10. How is private medical insurance controlled?
11. What if I want to change to a new insurance company?
12. Your private medical insurance checklist
13. Useful addresses