Q10. I am not happy with the standard of care at my father’s care home; how do I make a complaint?

A10. You can speak to a member of staff at the home or the care home manager. In most cases, an informal chat can resolve any issues.

If you don’t feel confident doing this then ask a friend or a relative to help you with making a complaint. Another option is to speak to someone at your local Citizen’s Advice Bureau.

If the informal approach doesn’t work then make a formal complaint. All registered care homes must have a complaints procedure which should have been shown to you when your father was first moving into the home. This should explain clearly the process of making a complaint.

If else fails then contact the Care Quality Commission. They are a regulatory body responsible for care homes in England.

Their website address can be found on our links page.

FAQS Index : A guide to Elderly Care

FAQs Intro

1. Is there more than one type of care home?
2. Which type of care home is right for me?
3. My mother has Alzheimer’s disease and requires care; how do I go about arranging this?
4. How much does a care home cost?
5. Why are care home fees so expensive?
6. Will I have to pay for all of my care home fees?
7. Will I have to sell my house to pay for my nursing home fees?
8. Can I get help towards the cost of my care?

9. What is a ‘needs assessment?’
10. I am not happy with the standard of care at my father’s care home; how do I make a complaint?
11. Are there alternatives to a care home?
12. How do I go about arranging help at home for my parents?
13. I want to stay in my own home but am finding it difficult to manage: can I get any help with this?
14. What is ‘sheltered accommodation'?
15. What is ‘assisted living?’